Privacy
Policy

Tea Horse Privacy Policy

This privacy policy sets out how Tea Horse uses and protects any information that you give us when you use this website. Please read it carefully; by visiting this website, you are accepting the terms of this policy.

Tea Horse is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The personal information you provide through the Tea Horse website will be held by us in accordance with the Data Protection Act 1998 (the Act).

1. Information we may collect from you

We may collect the following information:

• Information that you provide by filling in forms on our website. This includes information that is provided at the time of registering for an account, subscribing to receive the Tea Horse newsletters and posting material (using Facebook comments). This may include your name and contact information such as your email address and postal address.
• On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are name, address, email address.
• On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are name, address.
• We use a third party payment gateway to process payments on this web site. This means we never store your credit or debit card details anywhere in our database. This information is collected by the payment processor and used for the purposes of processing your transaction.
• Details of your visits to our website and the resources that you access whilst on the website.

2. What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• We use the information you provide about yourself when registering or placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
• We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
• We use return email addresses to answer the email we receive. We may keep a record of the correspondence;
• We use non-identifying and aggregate information to better design our website and track visitor behaviour.
• We may periodically send promotional emails about new products, special offers or other information which you have requested from us or we feel may interest you, using the email address which you have provided or to notify you of changes to our service.
• Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

3. Disclosure of your information

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Tea Horse, or substantially all of its assets, are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions; or to protect the rights, property, or safety of Tea Horse Ltd., our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

4. Security

Tea Horse is committed to ensuring that your information is secure and we take every precaution to protect users’ information. Nonetheless, the transmission of data via the Internet is not completely secure. We therefore cannot guarantee the security of your data transmitted to our site. Any transmission of personal data therefore remains at your own risk. In order to try and prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

5. IP addresses and cookies

We may collect information about your computer including, where available, your IP address, operating system and browser type for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general Internet usage by using a cookie file that is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

• To estimate our audience size and usage pattern.
• To store information about your preferences, and so allow us to customise our site according to your individual interests.
• To speed up your searches.
• To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser that allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

6. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

7. Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@teahorse.co.uk. You will always have the opportunity to unsubscribe from receiving such communications.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Tea Horse Ltd., Ground Floor, 73 Chiltern Street, London, W1U 6NW.

You may update your personal details held by us by logging in to your account or emailing us at support@teahorse.co.uk.

8. Notification of changes

Tea Horse reserves the right, at its sole discretion, to change, modify or otherwise alter this Privacy Policy at any time, by updating this page. Such shall become effective immediately upon posting thereof. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2012. Continued use of the Tea Horse website following the posting of changes constitutes acceptance of the revised Privacy Policy.

If you have any questions, please contact us at support@teahorse.co.uk.

Company number 07454240

Tea Horse Ltd. Copyright 2012